# See team performance

> See how quickly your team picks up and answers chats handed to them, agent by agent.

Source: https://docs.soosh.io/guides/analytics/see-team-performance/

## Open it

Go to [**Analytics > Team performance**](https://app.soosh.io/analytics/team). Choose a period at the top, and an
agent, or **All agents**.

*Picture: Team performance for all agents this month: transfers handled, average first reply, resolution time, active conversations and break time, with charts below*

## What the numbers mean

These cover chats handed to your team by the bot, the AI or a customer asking
for a person:

- **Transfers handled**: chats your team picked up, out of how many came in.
- **Avg first reply**: from the handover to the team's first message.
- **Avg resolution time**: how long until the chat was resolved.
- **Picked up on time**: chats picked up within your pickup target.
- **Active conversations**: open now, and how many are still waiting.
- **Break time**: time agents spent set to **Away**.

**How fast the first reply came** groups chats by reply time. **When
conversations reach the team** shows your busiest hours, to plan shifts.
**Conversation sources** shows how chats reached the team.

## Compare agents

With **All agents** chosen, the table at the bottom lists each agent's chats
handled, open chats, reply and resolution times, messages and calls. Click a
column to sort by it.

Agents see only their own numbers.

## Related

- Guide: [Pick up chats from the queue](https://docs.soosh.io/guides/inbox/pick-up-chats-from-the-queue/)