# Answer a call

> Pick up a customer's WhatsApp call in the browser, and what you can do during it.

Source: https://docs.soosh.io/guides/calling/answer-a-call/

## Before you start

- Soosh open in your browser, with a microphone, and the browser allowed to use it
- Your status set to **Available** (in the menu under your name). Calls don't ring for people set to **Away**.

## Answer

1. When a call rings, a card shows **Incoming call** with the customer's name,
   whether they're your customer, and their last message.
2. Click **Accept** (or press **A**). To turn it down, click **Decline** (**D**).

If someone else answers first, Soosh says **Someone else already answered this
call**.

## During the call

- **Mute** (**M**) and **Hold** (**H**). The customer hears music on hold.
- **Transfer**: [send the call to someone else](https://docs.soosh.io/guides/calling/transfer-a-call/).
- **Add a note**: saved to the chat's notes for your team.
- **Open chat**: the customer's chat.
- **Hang up**. Take the call off hold first.

## After the call

If your workspace uses wrap-up, choose an **Outcome**, add **Call notes**, and
click **Save**, or **Skip**.

## Result

The call is in [**Calls > Call logs**](https://app.soosh.io/calling/logs). A call nobody answered goes to **Missed
calls**.

## Related

- Guide: [Call back missed calls](https://docs.soosh.io/guides/calling/call-back-missed-calls/)