# Build a call menu

> Greet callers and let them press a key to reach the right team, like "press 1 for orders".

Source: https://docs.soosh.io/guides/calling/build-a-call-menu/

## Before you start

- [Calling turned on](https://docs.soosh.io/guides/calling/turn-on-calling/)
- [The teams callers can choose](https://docs.soosh.io/guides/workspace/create-a-team/)

## Create the menu

1. Go to [**Automation > Call menus (IVR)**](https://app.soosh.io/calling/call-menus) and click **Create call menu**.
2. Enter a **Name**, choose the **Account** (the number it answers), and click
   **Create**.

   *Picture: The Create call menu window with the name Main line and the account Blue Lotus Fashion*

## Build it

1. Add a **Greeting** step: under **Audio**, upload a recording, or choose
   **TTS** and type what callers hear, like *Thanks for calling Blue Lotus
   Fashion.*
2. Add a **Menu** step with its message, like *Press 1 for orders, press 2 for
   wholesale.* Under **Menu options**, click **Add** for each key.
3. Add a **Transfer** step for each key, and choose its **Team**.
4. Join the steps: from each numbered dot under a step to the step that
   follows. A **Menu** has one dot per key, and one each for no answer and too
   many wrong keys.
5. Optional: add a **Timing** step first, to play a different message outside
   opening hours, and a **Hangup** step to end the call.
6. Turn on **Active** and **Incoming call start**, and click **Save**.

## Result

Callers to that number hear the greeting and choose a key. Their call rings for
the team they chose. The **Call menus (IVR)** list shows the menu **Enabled**
and **Call start**.

## Related

- Guide: [Answer a call](https://docs.soosh.io/guides/calling/answer-a-call/)