# Add to the knowledge base

> Teach the AI the facts it answers customers from, like delivery times, payment and returns.

Source: https://docs.soosh.io/guides/chatbot/add-to-the-knowledge-base/

## Before you start

- Owner, admin or manager role in Soosh

## Add a source

1. Go to [**Automation > Knowledge base**](https://app.soosh.io/chatbot/knowledge-base) and click **Add source**.
2. In **Name**, enter what it covers, like *Delivery and returns*.
3. Keep **Type** on **Static content**.
4. Optional: in **Trigger keywords**, enter words, separated by commas, so the
   AI reads this source only when a customer mentions one. Leave it empty for
   facts the AI should always know.
5. In **Content / prompt**, write the facts plainly, the way you'd brief a new
   colleague.
6. Optional: give it a higher **Priority** so the AI reads it first.
7. Click **Create**.

   *Picture: The New source page with facts about Blue Lotus Fashion's store, delivery, payment and exchanges, and on the right what the AI reads*

**What the AI reads**, on the right, shows the source exactly as the AI gets
it, and whether it's **Included**.

## Result

The AI uses the source in its answers from the next message on, as long as
[AI answers are on](https://docs.soosh.io/guides/chatbot/turn-on-ai-answers/).

To pull facts from your own system when a customer asks, choose **API fetch**
as the **Type**, and enter the address to ask.

## Related

- Guide: [Turn on AI answers](https://docs.soosh.io/guides/chatbot/turn-on-ai-answers/)