# Create a WhatsApp form

> Make a form customers fill in without leaving WhatsApp, like a booking or a feedback form.

Source: https://docs.soosh.io/guides/chatbot/create-a-whatsapp-form/

Meta calls these WhatsApp Flows. A form has one or more screens of questions,
and opens over the chat on the customer's phone.

## Before you start

- Owner, admin or manager role in Soosh
- [A connected WhatsApp number](https://docs.soosh.io/guides/workspace/connect-a-whatsapp-number/)

## Build the form

1. Go to [**Automation > WhatsApp forms**](https://app.soosh.io/whatsapp-forms) and click **Create form**.
2. Choose **Blank form**, or an example to start from, like **Book an
   appointment**.
3. Enter a **Form name**, choose a **Category** and, with several numbers, the
   **Account**.
4. Click a screen under **Screens**, then click anything on the phone to change
   it. Click **Add a question or text** to add a question: a short answer,
   email, phone number, choice, date and more.
5. For each screen, set the **Button text** and what happens **When tapped**:
   **Go to another screen**, or **Submit the form** on the last one.
6. Fix anything listed under **To fix before sending**.
7. Click **Create form**.

   *Picture: The Book an appointment form: two screens on the left, the Choose a time screen on a phone in the middle, and its title, button and next screen settings on the right*

## Try it, then publish it

1. Click **Send to WhatsApp**. Meta checks the form and, if it finds problems,
   lists them under **WhatsApp found problems in the form**.
2. Click **Open preview** and try the form on your phone.
3. Click **Publish**, then confirm.

> **Careful:** Publishing can't be undone: WhatsApp doesn't allow changes to a published
> form. To change one, click **Make a copy to edit**, change the copy, and
> publish that.

## Result

The form shows **Published** in the list, ready to
[send](https://docs.soosh.io/guides/chatbot/send-a-whatsapp-form/).

## Related

- Guide: [Send a WhatsApp form](https://docs.soosh.io/guides/chatbot/send-a-whatsapp-form/)