# Add a private note

> Leave a note on a chat that your team sees and the customer never does.

Source: https://docs.soosh.io/guides/inbox/add-a-private-note/

Use notes to pass on what the next person needs: a promise you made, a
preference, an open problem.

## Add a note

1. Open the chat and click **Notes** (the sticky-note icon) at the top. The
   number on it is how many notes there are.
2. In **Write a note...**, type the note.
3. Press **Enter**.

   *Picture: The Notes panel beside Priya Sharma's chat, with a note from Meera Iyer, and the Write a note box at the bottom*

## Result

The note appears with your name and the time. Everyone on your team who can
see the chat sees it; the customer never does.

To change or remove one of your own notes, point at it and click **Edit note**
or **Delete note**.

## Related

- Guide: [Reply to a customer](https://docs.soosh.io/guides/inbox/reply-to-a-customer/)