# Assign a chat

> Give a chat to one teammate, so they own the reply and it shows under Mine.

Source: https://docs.soosh.io/guides/inbox/assign-a-chat/

## Before you start

- Owner or admin role, or a role with **Conversation assignment** and **Members: View**. Agents can't assign chats.

## Assign it

1. Open the chat and click **Assign to agent** (the person icon) at the top.
2. Click the teammate, or **Assign to me**. Type in **Search users** to find
   someone in a long list.

   *Picture: The Assign contact window over Priya Sharma's chat, with Assign to me at the top and Meera Iyer, Ravi Kumar (assigned) and Anita Desai listed*

## Result

Soosh says **Contact assigned successfully**. The chat shows in that person's
**Mine** tab, and the contact's **Assigned** field shows their name. They
aren't notified, so tell them if it's urgent.

To take it away from everyone, open **Assign to agent** again and click
**Unassign**.

You can also assign from the contact's page: in [**Contacts**](https://app.soosh.io/contacts), open the
contact, choose the agent in **Assigned agent**, and click **Save**.

## Related

- Guide: [Pick up chats from the queue](https://docs.soosh.io/guides/inbox/pick-up-chats-from-the-queue/)
- Guide: [Create a team](https://docs.soosh.io/guides/workspace/create-a-team/)