# Create a saved reply

> Save an answer your team sends often, with blanks for what changes each time.

Source: https://docs.soosh.io/guides/inbox/create-a-saved-reply/

## Before you start

- Admin or manager role. Agents can use saved replies but not create them.

## Create the reply

1. Go to [**Inbox > Saved replies**](https://app.soosh.io/saved-replies) and click **Add response**.
2. In **Name**, enter what the reply is for, like *Order tracking*. Agents
   search by it.
3. In **Shortcut**, enter a short word, like `track`. Agents type `/track` to
   find it.
4. In **Content**, write the message. To fill in details, click below the box:
   **Customer name**, **Phone number** or **Your name** are filled in by
   themselves; **+ Blank to fill** adds a gap the agent fills in before sending.
5. Optional: choose a **Category**, add an **Attachment**, or add **Buttons**.
6. Click **Create**.

   *Picture: The New saved reply page: the name Order tracking, the shortcut /track, and a message with the customer's name and a blank for the order number, with a live preview*

The **Live preview** shows the message with example values. Blanks show as
gaps.

## Result

The reply is in the list and every agent can send it straight away by typing
`/track`. Turn off **Active** to hide it without deleting it.

## Related

- Guide: [Use saved replies](https://docs.soosh.io/guides/inbox/use-saved-replies/)