# Run a chat action

> Use the buttons at the top of a chat to open the customer in your other tools.

Source: https://docs.soosh.io/guides/inbox/run-a-chat-action/

Chat actions are buttons your admin adds to the top of every chat. One might
open the customer in your order system, another create a support ticket.

## Before you start

- Owner, admin or manager role. Agents don't see chat actions unless their role has **Chat actions**.

## Run one

1. Open the chat.
2. At the top, point at the action's icon to see its name, then click it.

   *Picture: The top of Priya Sharma's chat with icons for Assign to agent, Open in order system, Notes and Contact info*

## Result

Depending on the action, Soosh opens a page in a new tab, or sends the
customer's details to your system and says whether it worked: **Webhook
executed successfully**, or the reason it failed.

## Related

- Guide: [Assign a chat](https://docs.soosh.io/guides/inbox/assign-a-chat/)