# See what Soosh remembers about a customer

> Read the AI's notes on a customer before you reply, and correct them.

Source: https://docs.soosh.io/guides/inbox/see-what-soosh-remembers/

After a chat goes quiet, the AI notes what matters about the customer: what
they want, promises your team made, questions not yet answered, and details
like their city or size.

## Before you start

- Customer memory turned on in **Settings > Bot settings > AI assistant**. Ask
  your admin if you don't see it.

## Read it

1. Open the chat and click **Contact info** (the **i** icon) at the top.
2. Scroll to **Customer memory**.

   *Picture: Priya Sharma's chat with the Contact panel open: Customer memory shows the next step, Ready to buy and Happy, a summary, one open question and her city*

It shows:

- **Next step**: what to do for the customer now.
- Where they are, like **Ready to buy**, and their mood, like **Happy**.
- A short summary.
- **Open work**: promises, open issues and unanswered questions, with when
  they're due.
- **Details** and **Notes**, like their city or what they prefer.

## Correct it

- To mark open work as done, click the tick next to it (**Mark as done**).
- To change or remove a detail or note, click **⋮** next to it and choose
  **Edit** or **Remove**. The AI won't add a removed item back.
- To keep an item exactly as it is, choose **Pin**. The AI won't change it.
- To add something, click **⋮** next to **Customer memory** and choose **Add
  something to remember**.
- To update it now instead of waiting, click the refresh icon (**Update from
  the latest messages**).

## Related

- Guide: [Add a private note](https://docs.soosh.io/guides/inbox/add-a-private-note/)