# Translate a message

> Read a customer's message in your own language, without leaving the chat.

Source: https://docs.soosh.io/guides/inbox/translate-a-message/

## Before you start

- AI translation turned on for your workspace. If you don't see **Translate**
  when you point at a message, ask your admin. It is also hidden while Soosh
  has paused AI. It comes back on its own.

## Translate it

1. Open the chat and point at a message with text.
2. Click **Translate**.
3. Read the translation under the message, marked **Translated by AI**.

To hide it again, click **Hide translation**.

## Result

The translation is in English. It shows only for you, and the customer's message
doesn't change.

Card, bank account and ID numbers are removed before the text goes to the AI.
Long numbers, like tracking, order and phone numbers, aren't sent to the AI,
but they appear in the translation. Messages with one-time codes, and messages
over 2,000 characters, can't be translated. Each translation is AI usage, paid
from your workspace's wallet; a message someone translated in the last 30 days isn't charged again.

## Related

- [Reply to a customer](https://docs.soosh.io/guides/inbox/reply-to-a-customer/)
- [Rewrite a reply](https://docs.soosh.io/guides/inbox/rewrite-a-reply/)
- [Privacy and customer data](https://docs.soosh.io/concepts/privacy-and-customer-data/)