ReferenceChatbot and AI

WhatsApp Flows

Manage WhatsApp Flows for interactive experiences

DevelopersUpdated 9 Oct 2026

Overview

WhatsApp Flows provide native UI components for building interactive experiences within WhatsApp. Use the Flows API to create, publish, and manage your flows.

List Flows

Retrieve all flows.

GET/api/flows

Query Parameters

Parameter	Type	Description
`page`	integer	Page number (default: 1)
`limit`	integer	Page size, 1–100. Default `50`.
`status`	string	Filter by status (DRAFT, PUBLISHED, DEPRECATED)
`account`	string	Filter by WhatsApp account name
`search`	string	Case-insensitive match on the flow name

Response

{
  "status": "success",
  "data": {
    "flows": [
      {
        "id": "uuid",
        "whatsapp_account": "Main Business",
        "meta_flow_id": "123456789",
        "name": "Order Form",
        "status": "PUBLISHED",
        "category": "OTHER",
        "json_version": "7.0",
        "flow_json": { },
        "screens": [],
        "preview_url": "",
        "has_local_changes": false,
        "created_at": "2024-01-01T00:00:00Z",
        "updated_at": "2024-01-01T00:00:00Z"
      }
    ],
    "total": 10,
    "page": 1,
    "limit": 50
  }
}

has_local_changes is true when the flow has been edited in Soosh but not yet pushed to Meta (see Save to Meta).

Get Flow

Retrieve a single flow with its JSON definition. Same object shape as a list item.

GET/api/flows/{id}

Create Flow

Create a new WhatsApp Flow.

POST/api/flows

Request Body

Field	Type	Required	Description
`whatsapp_account`	string	Yes	Account name
`name`	string	Yes	Flow name
`category`	string	No	Meta flow category
`json_version`	string	No	Flow JSON version, e.g. `"7.0"`
`flow_json`	object	No	The full Flow JSON definition
`screens`	array	No	Screen definitions

{
  "whatsapp_account": "Main Business",
  "name": "Customer Survey",
  "category": "CUSTOMER_SUPPORT",
  "json_version": "7.0",
  "flow_json": {
    "version": "3.0",
    "screens": [
      {
        "id": "SURVEY",
        "title": "Quick Survey",
        "layout": {
          "type": "SingleColumnLayout",
          "children": [
            {
              "type": "TextHeading",
              "text": "How was your experience?"
            },
            {
              "type": "RadioButtonsGroup",
              "name": "rating",
              "label": "Rating",
              "data-source": [
                {"id": "5", "title": "Excellent"},
                {"id": "4", "title": "Good"},
                {"id": "3", "title": "Average"},
                {"id": "2", "title": "Poor"},
                {"id": "1", "title": "Very Poor"}
              ]
            },
            {
              "type": "Footer",
              "label": "Submit",
              "on-click-action": {
                "name": "complete",
                "payload": {}
              }
            }
          ]
        }
      }
    ]
  }
}

Response

{
  "status": "success",
  "data": {
    "id": "uuid",
    "name": "Customer Survey",
    "status": "DRAFT",
    "created_at": "2024-01-01T00:00:00Z"
  }
}

Update Flow

Update a flow’s definition.

PUT/api/flows/{id}

Request Body

{
  "whatsapp_account": "Main Business",
  "name": "Updated Survey",
  "category": "CUSTOMER_SUPPORT",
  "json_version": "7.0",
  "flow_json": { }
}

Delete Flow

Delete a flow.

DELETE/api/flows/{id}

Save to Meta

Push the flow definition to Meta’s WhatsApp Business API.

POST/api/flows/{id}/save-to-meta

Response

{
  "status": "success",
  "data": {
    "meta_flow_id": "123456789",
    "validation_errors": []
  }
}

Publish Flow

Publish a draft flow to make it available for use.

POST/api/flows/{id}/publish

Response

{
  "status": "success",
  "data": {
    "id": "uuid",
    "status": "PUBLISHED"
  }
}

Deprecate Flow

Deprecate a published flow.

POST/api/flows/{id}/deprecate

Response

{
  "status": "success",
  "data": {
    "id": "uuid",
    "status": "DEPRECATED"
  }
}

Duplicate Flow

Clone an existing flow into a fresh DRAFT. The copy keeps the same account, category, and flow JSON, is named <original name> (Copy), and has no meta_flow_id — it is a brand-new local flow that you can edit and publish independently.

POST/api/flows/{id}/duplicate

Response

{
  "status": "success",
  "data": {
    "flow": {
      "id": "new-uuid",
      "name": "Order Form (Copy)",
      "status": "DRAFT"
    },
    "message": "Flow duplicated successfully. You can now edit and publish the new flow."
  }
}

Sync Flows

Sync flows from Meta.

POST/api/flows/sync

Request Body

{
  "whatsapp_account": "Main Business"
}

Omitting it returns 400 WhatsApp account is required; an unknown name returns 400 WhatsApp account not found.

Flow Status Lifecycle

Status	Description
`DRAFT`	Flow is being designed, not yet available
`PUBLISHED`	Flow is live and can be sent to users
`DEPRECATED`	Flow has been retired