How-to guideChatbot and AI

WhatsApp Flows

Build native WhatsApp interactive experiences

Owners and adminsUpdated 9 Oct 2026

Overview

WhatsApp Flows enable businesses to create rich, interactive experiences directly within WhatsApp. Unlike regular messages, Flows provide native UI components like forms, dropdown menus, and multi-screen journeys.

Flow Builder

Soosh provides a visual Flow Builder to design and manage your WhatsApp Flows:

Features

Visual Editor - Design flows with a drag-and-drop interface
Screen Builder - Create multi-screen experiences
Component Library - Use native WhatsApp UI components
Preview - Test your flow before publishing
Sync with Meta - Push and pull flows from Meta

Flow Components

WhatsApp Flows support various UI components:

Text Input

Single-line and multi-line text fields

Dropdown

Selection menus with multiple options

Date Picker

Native date selection component

Radio Buttons

Single-select option groups

Checkboxes

Multi-select options

Buttons

Action buttons for navigation

Flow Lifecycle

Create

Design your flow using the visual builder or JSON editor.
Save to Meta

Push your flow to Meta’s WhatsApp Business API.
Test

Test the flow in draft mode before publishing.
Publish

Make the flow available for use in messages.

Flow Status

Status	Description
Draft	Flow is being designed, not yet available
Published	Flow is live and can be sent to users
Deprecated	Flow has been retired

Editing a Published Flow

Publishing requires a Draft flow, so a flow that is already Published or Deprecated can’t be edited in place. To change one, use Duplicate: it clones the flow into a fresh Draft copy (named “… (Copy)”) with a new, empty Meta flow ID. Edit the copy, save it to Meta, and publish it — leaving the original untouched. This is the intended path for revising a live flow.

Using Flows

In Chatbot

Integrate WhatsApp Flows into your chatbot conversation flows:

Create a flow step with type “WhatsApp Flow”
Select the published flow
Configure the trigger message
Handle flow completion responses

Via API

Send flows programmatically using the REST API:

POST /api/messages
{
  "contact_id": "...",
  "type": "flow",
  "flow_id": "...",
  "flow_token": "...",
  "header": "Complete Your Order",
  "body": "Please fill in the details below",
  "button_text": "Start"
}