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How-to guideAnalytics

Track AI usage and cost

See what the AI did for your workspace, what it costs, and cap it each month.

2 minutesOwners and adminsUpdated

Before you start

Section titled “Before you start”
  • Workspace owner, or a role that manages payments

See it

Section titled “See it”

Go to Settings > AI usage and choose a period.

Open in Soosh
  • AI charges: what the AI cost, and how many of its results were used. Results that weren’t used, like a suggestion an agent ignored, aren’t charged.
  • Bot replies and Memory updates: what the AI did.
  • Wallet lasts: how long your balance lasts at this rate.
  • By feature and By number: where the cost came from: bot replies, flow AI steps, customer memory or reply suggestions.

Set a monthly limit

Section titled “Set a monthly limit”
  1. Under Monthly limit, enter the most the AI may cost in a month.
  2. Save it.

When the month’s AI charges reach it, AI replies pause until the 1st, or until you raise the limit. Leave it empty for no limit.

Section titled “Related”