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How-to guideTemplates

Add buttons

Let customers answer, visit your site, call you or copy a code from a template in one tap.

3 minutesOwners and adminsUpdated

Add a button

Section titled “Add a button”

  1. Open the template, or create one.

  2. Under Buttons, click Add button and choose the kind:

    • Quick reply: sends a ready answer back to you, like Yes, confirm.
    • Visit website: opens a link.
    • Call phone number: calls your business number.
    • Call on WhatsApp: starts a WhatsApp call with you.
    • Copy offer code: copies a coupon code for the customer.
    • Open a form: opens one of your WhatsApp forms.

  3. Fill in its fields: Button text (up to 25 characters), and the link, number or code it needs.

  4. Click Create, or Save.

    Open in Soosh

To give each customer their own link, like their order page, end the Website link with {{1}}, as in https://bluelotus.example/orders/{{1}}, and enter an Example link for Meta. You fill in the end of the link when you send.

Limits

Section titled “Limits”
  • Up to 10 buttons in all: up to 10 quick replies, 2 website buttons, and one each of the others.
  • Keep quick replies together, before or after the other buttons.
  • WhatsApp shows two buttons and puts the rest under See all options.

Result

Section titled “Result”

The Live preview shows the buttons under the message. When customers tap a quick reply, their answer arrives in your inbox, and the campaign’s results count it under Tapped a button.

Section titled “Related”