Soosh support can close a workspace, or delete it. Closing removes nothing. Deleting keeps everything for 30 days, then erases the workspace for good. You can’t close, delete or restore a workspace yourself, even as its owner. Contact support.
Why workspaces close
Section titled “Why workspaces close”Support closes a workspace to pause it, for example while an account is suspended or a payment problem is sorted out. Deleting is for a workspace that is no longer in use. Both keep your data for a while, so a mistake or a change of plan can be undone: a closed workspace for as long as it stays closed, a deleted one for 30 days.
When a workspace is closed
Section titled “When a workspace is closed”Members see Workspace closed instead of the workspace. From that page, and from the workspace switcher, they can still open any other workspace they belong to. Signing in takes them to another workspace if they have one.
While it’s closed:
- Nothing is sent from it: no messages, campaigns, bot or AI replies, calls, outgoing webhooks, store automations or automatic top-ups. Calls in progress end.
- API keys for the workspace stop working.
- Messages and calls that arrive are acknowledged to WhatsApp but not kept, so they don’t appear after it reopens. Delivery and read receipts for messages already sent are still recorded. So is the end of a call that was in progress when it closed.
- Data, members, roles, the wallet and history are all kept.
When support reopens it, everything works again, but nothing restarts on its own. Campaigns that were running or scheduled stay Paused until you resume them. Store automations only message orders and checkouts from after the reopen.
When a workspace is deleted
Section titled “When a workspace is deleted”A deleted workspace is closed too, and it also disappears for its members. It’s no longer in the workspace switcher, and anyone signed in to it is signed out. There’s no Workspace closed page for it.
The owner gets an email that it was deleted, with the date it will be erased.
The first 30 days
Section titled “The first 30 days”For 30 days nothing is removed. Members, the owner, roles, WhatsApp numbers, the wallet, history and every chat and contact stay.
To get the workspace back, contact support before the 30 days end. Support restores it with all of it. It comes back closed, and support reopens it as a separate step. A week before the 30 days end, the owner gets a reminder email with the date.
After 30 days
Section titled “After 30 days”When the 30 days are over, the workspace is erased for good, and it can’t be restored any more. Everything in it goes: chats, contacts, campaigns, templates, flows, files, recordings, API keys, webhooks, the wallet and its balance, and its history.
- Its WhatsApp numbers are freed, so they can be connected to another workspace.
- Members who also belong to other workspaces keep their account and those workspaces.
- An account that only ever belonged to this workspace is erased too. If the person is invited to Soosh again later, they make a new account.
- Its plan is cancelled, so nothing more is charged. A wallet balance isn’t refunded.