Keyboard shortcuts

Look up every keyboard shortcut in Soosh, grouped by where it works.

Agents and team leadsUpdated 15 Oct 2026

Shortcuts are listed by where you use them. On a Mac, Ctrl means Cmd and Alt means Option, unless a table says otherwise.

Message box

These work while the cursor is in the message box of a chat.

Keys	What it does
`Enter`	Sends the message, or adds a new line. See Send key.
`Shift`+`Enter`	Adds a new line.
`Ctrl`+`Enter`	Sends the message, or adds a new line. See Send key.
`Ctrl`+`B`	Makes the selected text bold.
`Ctrl`+`I`	Makes the selected text italic.
`Ctrl`+`Shift`+`X`	Strikes through the selected text.
`/` at the start of the message	Opens the saved replies list. The text after it searches the list.
`Esc`	Closes the saved replies, template or emoji panel.

While you type with an input method, like Hindi, Tamil or Arabic, Enter confirms the character. It doesn’t send the message.

Send key

Click the keyboard button in the message box to choose Send messages with. Soosh remembers the choice in your browser.

Keys	Enter (default)	Ctrl+Enter (Cmd+Enter on Mac)
`Enter`	Sends	New line
`Shift`+`Enter`	New line	New line
`Ctrl`+`Enter`	New line	Sends

Saved replies list

Opens when you type / at the start of the message, or when you click the saved replies button in the message box.

Keys	What it does
`↑` and `↓`	Move through the replies.
`Enter`	Inserts the highlighted reply.
`Esc`	Closes the list.

Templates list

Opens when you click the template button in the message box.

Keys	What it does
`↑` and `↓`	Move through the templates.
`Enter`	Opens the highlighted template’s preview.
`Tab` and `Shift`+`Tab`	Go to the next or previous type of template. Only when more than one type has templates.
`Esc`	Closes the list.

Emoji panel

Keys	What it does
`Enter` in the search box	Inserts the first emoji found.
`Esc`	Closes the panel.

Filling in a saved reply or template

Keys	What it does
`Enter` in a blank	Moves to the next empty blank. When every blank is filled, sends the message.

Reply suggestions and rewrite

Keys	What it does
`Tab`	Uses the suggested draft on show.
`↑` and `↓`	Show the other suggested drafts.
`Esc`	Dismisses the suggestions, or hides the note after a rewrite.
`Ctrl`+`Z` straight after a rewrite	Puts your original draft back.

Chat panels

Where	Keys	What it does
`Notes`	Enter	Adds the note.
`Notes`	Shift+Enter	Adds a new line.
`Notes`, while editing a note	Ctrl+Enter	Saves the change.
`Customer memory`, while editing	Enter	Saves the change.
`Customer memory`, while editing	Esc	Cancels the change.
Chat side panel, when it covers the chat	Esc	Closes the panel. Doesn’t work while a dialog is open.

Voice notes and media

Where	Keys	What it does
Voice note player	← and →	Go back or forward 5 seconds.
Voice note player	Space or Enter	Plays or pauses.
Photo and video viewer	← and →	Show the previous or next item.
Photo and video viewer	Esc	Closes the viewer.

Calls

These work in the call popup. A letter on its own works only when you aren’t typing in a field. Hold Alt and it works from anywhere, even in the middle of a message. Shift, Ctrl and Cmd with a letter do nothing.

Keys	When	What it does
`A`	A call is ringing	Accept. Doesn’t work if you’re already on a call in another tab.
`D`	A call is ringing	Decline.
`M`	On a call	Mute or Unmute.
`H`	On a call that’s connected	Hold or Resume.
`Alt`+`E`	On a call	Hang up. Always needs Alt. Doesn’t work while the call is on hold.
`Enter` in `Note for the team`	After a call	Saves the note. Shift+Enter adds a new line.
`Enter` in the purpose box	Before an outgoing call	Starts the call with the purpose you typed.

On a Mac, Alt is Option.

Everywhere

Keys	What it does
`Ctrl`+`K`	Opens or closes Search…, where you can search pages, settings and actions.
`↑` and `↓` in `Search…`	Move through the results.
`Enter` in `Search…`	Opens the highlighted result.
`Esc` in `Search…`	Closes it.
`Tab`, the first time on a page	Shows Skip to main content. Press Enter to jump past the menu.
`Esc`	Closes the open dialog or side sheet.

Search boxes

Keys	What it does
`/`	Moves the cursor to the search box on the page. Works on pages with a search box, like Contacts (opens Soosh in a new tab), Campaigns (opens Soosh in a new tab) and Inbox > Saved replies (opens Soosh in a new tab). Doesn’t work while you’re typing in a field or while a dialog is open. Doesn’t work in the chat list.
`Esc` in a search box	Clears the search. When it’s already empty, leaves the box.
`Enter` in `Search settings`	Opens the first result.
`Esc` in `Search settings`	Clears the search.

Lists

Keys	What it does
`Ctrl`+`click` a row in a table	Opens the row in a new browser tab, on tables where a row opens a page.

Flow builders

These work on the canvas of the bot flow builder and the call menu (IVR) builder.

Keys	What it does
`Backspace` or `Delete`	Removes the selected block or connection. The Start block of a bot flow can’t be removed.
`Shift` and drag	Selects every block inside the box you draw.
`Ctrl`+`click`	Adds a block or connection to the selection.
`Enter` in the test message box	Sends your test reply in the bot flow preview.

Forms and fields

Where	Keys	What it does
`Add contact`	Enter in Phone number	Adds the contact.
Wallet top-up	Enter in the amount box	Continues to payment.
Time fields	Enter	Sets the typed time.
Time fields	↓	Opens the list of times.
Time fields	Esc	Closes the list.
Lists of reasons and outcomes in the calling settings	Enter or ,	Adds what you typed.
Lists of reasons and outcomes in the calling settings	Backspace in the empty field	Removes the last item.