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How-to guideContacts

Tag contacts

Group customers with tags like VIP or Wholesale, to filter chats and send campaigns.

2 minutesOwners and adminsUpdated

Create a tag

Section titled “Create a tag”

  1. Go to Settings > Tags and click Add tag.

  2. In Name, enter the tag, like VIP. Up to 50 characters.

  3. Choose a Color.

  4. Click Add.

Tag one customer

Section titled “Tag one customer”

In a chat, click Contact info (the i icon), then the + next to Tags, and click the tag. It saves at once. To remove a tag, click the × on it.

Tag many customers

Section titled “Tag many customers”

  1. Go to Contacts and tick the customers.

  2. Click Add tag in the bar that appears, and choose the tag.

    Open in Soosh

To tag a whole list as you add it, use Tag everyone in this import when you import contacts.

Result

Section titled “Result”

The tag shows on each customer in chats and contacts. Use it to filter chats (Filter by tags), the contacts list, and to send a campaign to everyone with it.

Section titled “Related”