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How-to guideCalling

Listen to a recording

Find a past call and play its recording.

1 minuteOwners and adminsUpdated

Play it

Section titled “Play it”
  1. Go to Calls > Call logs. Search by number, or filter by status, direction, call menu or account.
  2. Calls with a recording have a microphone icon next to their duration. Click the call.
  3. Under Recording, click play.

Result

Section titled “Result”

Call detail also shows who answered and how the call ended, the path through your call menu, any transfers, and the purpose and outcome the agent noted.

Whether calls are recorded is set up by Soosh for your workspace, not on this page.

Section titled “Related”