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Connect a number you use in the WhatsApp Business app

Bring a number that's on the WhatsApp Business app into Soosh, keep using the app, and import your chats.

10 minutesOwners and adminsUpdated

Your number can be on the WhatsApp Business app on your phone and in Soosh at the same time. Messages arrive in both, and replies you send from the phone show up in the Soosh inbox too.

Before you start

Section titled “Before you start”
  • Owner or admin role in Soosh
  • The phone with the WhatsApp Business app, up to date, nearby
  • A Facebook account that manages your business on Meta, or that can create one

Connect the number

Section titled “Connect the number”
  1. Go to Settings > WhatsApp numbers and click Connect with Facebook.
  2. Choose WhatsApp Business app and click Continue with Facebook.
  3. In the Facebook window, sign in and follow Meta’s steps: choose your business, then scan the QR code with the WhatsApp Business app on your phone.
  4. Wait while Soosh says Setting up your number.
  5. When you see You’re connected, keep WhatsApp open on your phone while your chats sync. Then click Done.

Result

Section titled “Result”

The number is listed with a green Connected badge. Its Connection type says WhatsApp Business app.

Soosh imports from the app:

  • Your contacts, and keeps them in step when you add or remove one on the phone.
  • Your chat history from the last 180 days. Photos and files from the last 14 days come with it; older ones show as [Media]. Imported messages don’t set off the chatbot, notifications or webhooks.

From then on, new messages arrive both on the phone and in Soosh.

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