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How-to guideCalling

Transfer a call

Pass a call you're on to a teammate or a team.

1 minuteAgents and team leadsUpdated

Transfer

Section titled “Transfer”
  1. During the call, click Transfer.
  2. Search for a person or team, then click:
    • Anyone available, to ring every available agent.
    • A team, to ring its members.
    • A person who shows Available.

Result

Section titled “Result”

Soosh says Call transferred and the call leaves you. The other person sees Transferred to you. The customer waits with music; you can’t talk to the other person first.

If nobody answers, the call comes back to you as Nobody answered · back to you.

Calls > Call transfers shows calls waiting for an agent right now.

Section titled “Related”