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Use saved replies

Send an answer your team has saved, with the customer's name filled in, by typing a slash.

1 minuteAgents and team leadsUpdated

Send a saved reply

Section titled “Send a saved reply”
  1. In the message box, type / and the start of the reply’s name or shortcut, like /deliv.
  2. Use ↑ and ↓ to highlight a reply, and press Enter. Or click it.
  3. If the message has blanks, fill them in. The customer’s name, their phone number and your name are filled in for you.
  4. Click Send.
Ravi types /deliv, chooses Delivery times, which fills in Priya's name, and sends it

You can also click Saved replies (the speech-bubble icon) in the message box to browse them by category.

Result

Section titled “Result”

The reply is sent as one message, exactly as shown. If the saved reply has a photo or document, it’s sent too, with the text as its caption.

Section titled “Related”