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How-to guideCalling

Call back missed calls

Return calls from customers who didn't reach anyone, and play their voicemails.

2 minutesAgents and team leadsUpdated

Call them back

Section titled “Call them back”
  1. Go to Calls > Missed calls. To call back lists customers who called and didn’t reach anyone, with the reason, like Nobody answered or Outside business hours.
  2. If there’s a voicemail, click Voicemail to play it.
  3. Click Call back.

Result

Section titled “Result”

The call starts, and the missed call moves to Handled.

Dealt with it another way, like a message? Click Handled. To send the missed-call message on WhatsApp, click Send message. To put one back on the list, open Handled and click Reopen.

Section titled “Related”