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How-to guideChatbot and AI

Turn on AI answers

Let the AI answer customers from your knowledge base when no flow or keyword reply does.

3 minutesOwners and adminsUpdated

Before you start

Section titled “Before you start”

Turn it on

Section titled “Turn it on”

  1. Go to Settings > Bot settings and choose AI assistant.

  2. Turn on Enable AI responses.

  3. Optional: in System Prompt, tell the AI how to behave, like Answer in a friendly, short way. Reply in the customer’s language.

  4. Optional: turn on Hand over to a person, and choose who gets the chat in Hand over to: a team, or Any available agent (general queue).

  5. Click Save in the bar at the bottom.

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Result

Section titled “Result”

When no flow or keyword reply answers a message, the AI does, as long as the chatbot is on (Automation > Chatbot, Turn on bot).

Show typing while the AI writes a reply and Wait for the customer to finish writing fine-tune how it feels to customers: by default the AI waits 3 seconds after the last message, so a customer who sends several short messages gets one answer.

Section titled “Related”