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How-to guideTemplates

Get a template approved

Send a template to Meta for review, so you can use it in chats and campaigns.

2 minutesOwners and adminsUpdated

Before you start

Section titled “Before you start”

Send it to Meta

Section titled “Send it to Meta”
  1. Go to Campaigns > Message templates and click the template.
  2. Click Publish.
  3. Click Publish again to confirm.

Soosh says Template submitted to Meta for approval, and the template shows Pending. You can’t change it while Meta reviews it.

Result

Section titled “Result”

Meta usually decides within minutes, and at most within 24 hours. The status changes by itself to Approved, ready to use, or Rejected.

Open in Soosh

To check for a change straight away, click Sync from Meta.

Once approved, you can still edit the template up to 10 times in 30 days, once a day; each edit goes back to Meta for review. Its name, language and category can’t change.

Section titled “Related”