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How-to guideCampaigns

Read campaign results

See how many people got, read and answered your campaign, and who.

3 minutesOwners and adminsUpdated

Open the results

Section titled “Open the results”

Go to Campaigns and click the campaign. The top shows how many messages were sent out of how many, and the bar shows how many were read, delivered, sent and failed.

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Performance

Section titled “Performance”

Each figure is a share of the messages sent:

  • Delivered: reached the person’s phone.
  • Read: opened. “Half within 1.7 h” means half of them were read within that time.
  • Replied: answered within 72 hours. Only a person’s first reply counts.
  • Tapped a button: tapped one of the message’s buttons.

Below, Activity by hour (or by day) shows when it all happened, and Buttons tapped shows which buttons people chose.

See who did what

Section titled “See who did what”

Under the charts, the recipients list shows each person’s status and response. Click Replied, Tapped a button, No reply, Read, Failed or Not sent yet to see only those people.

To take the list away, click Export CSV. It exports the people in the filter you chose, with every status time and their reply.

Compare campaigns

Section titled “Compare campaigns”
  1. On the Campaigns page, tick 2 to 6 campaigns.
  2. Click Compare.
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The rates are shares of messages sent, so small and large campaigns compare fairly. The best figure in each row is marked best.

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