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How-to guideCampaigns

Retry failed messages

Send a campaign's failed messages again, once you've fixed what stopped them.

2 minutesOwners and adminsUpdated

Find out why they failed

Section titled “Find out why they failed”

Open the campaign and scroll to Why messages failed. Each reason says how many messages it stopped and what to do about it.

Retrying helps when the problem is fixed or was temporary, like Sending too fast or Payment problem on your WhatsApp account once you’ve updated the payment method. It doesn’t help when the number isn’t on WhatsApp, or the person turned off your marketing messages.

Retry

Section titled “Retry”
  1. Open the campaign once it has finished or is paused.
  2. Click Retry failed.

Result

Section titled “Result”

Soosh says, for example, Retrying 6 failed messages, and sends them again. The counts update as they go out.

Section titled “Related”