Before you start
Section titled “Before you start”- AI translation turned on for your workspace. If you don’t see Translate when you point at a message, ask your admin. It is also hidden while Soosh has paused AI. It comes back on its own.
Translate it
Section titled “Translate it”- Open the chat and point at a message with text.
- Click Translate.
- Read the translation under the message, marked Translated by AI.
To hide it again, click Hide translation.
Result
Section titled “Result”The translation is in English. It shows only for you, and the customer’s message doesn’t change.
Card, bank account and ID numbers are removed before the text goes to the AI. Long numbers, like tracking, order and phone numbers, aren’t sent to the AI, but they appear in the translation. Messages with one-time codes, and messages over 2,000 characters, can’t be translated. Each translation is AI usage, paid from your workspace’s wallet; a message someone translated in the last 30 days isn’t charged again.