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How-to guideCampaigns

Follow up automatically

Send a second message, a while after a campaign, to the people who didn't reply, read or tap a button.

3 minutesOwners and adminsUpdated

Before you start

Section titled “Before you start”

Add the follow-up

Section titled “Add the follow-up”
  1. Open the campaign. Under When it goes, or in the Follow-up card once it’s sent, click Add follow-up.
  2. In Send to people who, choose Didn’t reply, Didn’t read it or Didn’t tap a button.
  3. In After the campaign completes, wait, choose how long, from 1 hour to 72 hours.
  4. In Then send, choose the template, and fill its variables if it has any.
  5. Click Save.

Result

Section titled “Result”

The card says, for example, Sends new_arrivals to people who didn’t reply, 24 hours after this campaign completes. At that time, Soosh sends it as a new campaign with its own results, linked to this one.

Only people the first message reached are followed up, and people who opted out of marketing are skipped. If everyone responded, nothing is sent.

Section titled “Related”