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How-to guideChatbot and AI

Set business hours and an away message

Tell customers who write outside your opening hours when you'll be back.

3 minutesOwners and adminsUpdated

Before you start

Section titled “Before you start”
  • Owner or admin role in Soosh

Set the hours

Section titled “Set the hours”

  1. Go to Settings > Bot settings and choose Hours.

  2. Turn on Enable business hours.

  3. For each day, turn it on or off, and set when you open and close. Each day has one opening time and one closing time.

  4. In Out of hours message, write what customers get outside those hours, like Thanks for your message! We’re open 10 am to 9 pm and will reply first thing tomorrow.

  5. Choose whether the bot keeps working outside hours: turn on Allow automated responses outside hours to let flows, keyword replies and AI answer as usual.

  6. Click Save in the bar at the bottom.

    Open in Soosh

Result

Section titled “Result”

Outside your hours:

  • With Allow automated responses outside hours off, customers get your out of hours message and nothing else.
  • With it on, the bot answers as usual, but any chat it would hand to your team gets the out of hours message instead, and isn’t queued.

Also in Bot settings > Messages

Section titled “Also in Bot settings > Messages”
  • Greeting message: sent when a customer starts a new conversation, unless a flow starts instead.
  • Fallback message: sent when nothing else could answer, like Sorry, I didn’t understand that.
Section titled “Related”