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How-to guideIntegrations

Connect Shopify

Show each customer's Shopify orders beside their chat, and send order updates on WhatsApp automatically.

5 minutesOwners and adminsUpdated

Before you start

Section titled “Before you start”
  • Owner or admin role in Soosh
  • Your store’s myshopify.com address, and a Shopify login that can install apps

Connect the store

Section titled “Connect the store”
  1. Go to Settings > Integrations and click Shopify.
  2. In Store address, enter your myshopify.com address, like blue-lotus-fashion.myshopify.com. Not your own domain: find it in Shopify under Settings > Domains.
  3. Click Connect store.
  4. In Shopify, approve the connection. You come straight back to Soosh.
Open in Soosh

Result

Section titled “Result”

Soosh says Store connected, and orders from the last 60 days sync. New, paid, shipped and cancelled orders arrive as they happen. Each order is matched to the chat with the same phone number, and agents see it under Orders in the chat’s contact panel, with Track and Open in Shopify.

One store can be connected per workspace.

Send order updates automatically

Section titled “Send order updates automatically”

Under Automated messages, set up any of: Order confirmation, Payment confirmed, Order cancelled, Tracking available and Abandoned checkout reminder.

  1. Click the message and choose an approved Template for it.
  2. Fill the template’s variables with order details, like Customer’s first name, Order number or Tracking link.
  3. Optional: enter your own number and click Send test.
  4. Click Save. It says Saved. It’s on.

Recent messages under each one shows what was sent, and what failed.

Section titled “Related”