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How-to guideContacts

Add a contact

Add a customer by their WhatsApp number, so you can message them or send them campaigns.

1 minuteAgents and team leadsUpdated

Customers who message you are added for you. Add one yourself to message them first.

Before you start

Section titled “Before you start”
  • A role that can create contacts. Owners, admins and managers can; agents can’t by default.

Add them

Section titled “Add them”
  1. Go to Contacts and click Add contact. Or, in Inbox > Chats, click Add contact (the person icon) above the list.
  2. In Phone number, enter their WhatsApp number with the country code, like +91 98201 45678.
  3. Optional: enter their Profile name and choose Tags.
  4. Click Add.

Result

Section titled “Result”

Soosh says Contact created successfully. Contacts belong to the whole workspace, so every WhatsApp number in it can reach them.

If the number is already saved, Soosh says so and links to the contact with Open contact.

To start a chat with them, send a template: they haven’t written to you, so the 24-hour rule applies.

Section titled “Related”