Reopen a chat

POST /v1/contacts/{id}/reopen

Reopens the contact’s chat. The bot answers the customer again, even if an agent is still assigned.

Needs chats:write.

Request

curl -X POST https://app.soosh.io/v1/contacts/4ea0d485-435d-407f-837a-c7d67095f23a/reopen \
  -H "Authorization: Bearer $SOOSH_API_KEY" \
  -H "Idempotency-Key: reopen-chat-example-1"

const res = await fetch('https://app.soosh.io/v1/contacts/4ea0d485-435d-407f-837a-c7d67095f23a/reopen', {
  method: 'POST',
  headers: {
    Authorization: `Bearer ${process.env.SOOSH_API_KEY}`,
    'Idempotency-Key': 'reopen-chat-example-1',
  },
});
console.log(await res.json());

import os
import requests

res = requests.post(
    "https://app.soosh.io/v1/contacts/4ea0d485-435d-407f-837a-c7d67095f23a/reopen",
    headers={"Authorization": f"Bearer {os.environ['SOOSH_API_KEY']}", "Idempotency-Key": "reopen-chat-example-1"},
)
print(res.json())

Response200

{
  "contact_id": "4ea0d485-435d-407f-837a-c7d67095f23a",
  "status": "open",
  "assigned_agent_id": "5b1d7d0e-3c2a-4f61-9a0e-6f8f3b2c1d40",
  "team_id": null,
  "contact": null
}

Every field of the chat object

Path parameters

id string · uuid

The contact’s ID.

Headers

Idempotency-Key string

Makes this request safe to retry. See Retrying safely.

1 to 255 characters.

Reopening twice

Reopening an open chat changes nothing and still returns 200. chat.reopened is sent only if the chat was closed. The request takes no body: send none, or {}.

Returns

200 The chat object. The chat as it is now. contact is null unless your key also has contacts:read.

Errors

Besides the ones every request can get:

404not_foundThere is no contact with this ID in your workspace.

409idempotency_in_progressA request with the same Idempotency-Key is still running.

422idempotency_mismatchThe Idempotency-Key was used before for a different request, or by another of your API keys.