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How-to guideCalling

Turn on calling

Let customers call your WhatsApp number, and your team call them back, from the browser.

10 minutesOwners and adminsUpdated

Before you start

Section titled “Before you start”
  • Owner or admin role in Soosh
  • A connected WhatsApp number, with calling turned on for it in Meta’s WhatsApp Manager
  • For your team: a computer with a microphone, and Soosh open in the browser

Turn it on for the number

Section titled “Turn it on for the number”
  1. Go to Settings > WhatsApp numbers and click the number.
  2. Turn on Allow WhatsApp calls and click Save.

Turn it on for the workspace

Section titled “Turn it on for the workspace”
  1. Go to Settings > Calling.
  2. Turn on Enable calling.
  3. In Ring agents for, choose how long callers wait for an agent, from 15 to 600 seconds. After that they hear the Nobody available message.
  4. Under Phone numbers, check Calling on WhatsApp: turn on Calling and Show the call button so customers see the phone icon in your chat.
  5. Optional: set what callers hear under While callers wait and When nobody answers, and turn on Take a voicemail.
  6. Click Save in the bar at the bottom.
Open in Soosh

Click Run check under Check calling setup to find setup problems that would stop calls from connecting.

Result

Section titled “Result”

Customers can call your number from WhatsApp, and calls ring for agents who are signed in and set to Available. To answer customers with a menu first, build a call menu.

Section titled “Related”